This Privacy Policy explains how Pedal Point handles personal data when you use our website or engage us for bicycle servicing and repairs. It applies to inquiries, bookings, intake, inspection, repair, collection, and related communications.
This introduction outlines how the policy is organized and where to find key information.
We process personal data to respond to inquiries, schedule and manage appointments, inspect bicycles, prepare and confirm quotes, carry out repairs and adjustments, record service history, communicate progress and collection details, process payments, maintain business records, improve website reliability, and meet legal or accounting obligations.
We may share data with trusted service providers that support website hosting, communications, record keeping, payment processing, or other operational tasks. These parties are expected to use the information only for the services they provide to us and to maintain appropriate confidentiality safeguards.
We may share personal data with public authorities, courts, or other parties when required to comply with legal obligations, enforce our rights, protect the security of our systems, or respond to lawful requests. We may also disclose information where necessary to prevent fraud or address a serious operational issue.
We may process contact details, bicycle and service information, appointment details, intake notes, inspection findings, quote approvals, payment-related records, and communications sent through our website, by phone, email, or in person. Where relevant, we also process limited technical data such as device, browser, and usage information.
We receive data when you submit an inquiry, book a service, bring in a bicycle for assessment, approve a quote, make payment, or communicate with us. We may also generate records during inspection, repair, quality check, and service summary stages, and we may collect basic technical data when the website is used.
Our website may use session cookies, persistent cookies, and similar technologies. These may support core site functions, remember limited preferences, help detect misuse, and measure general site performance. We do not use cookies to make promises about service outcomes or to collect unnecessary sensitive information.
You may control cookies through your browser settings and, where available, through any on-site preference tools. Blocking certain cookies may affect form submission, session continuity, or other basic website functions. We do not rely on cookies to collect more information than is reasonably needed for operation and measurement.
Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion where retention is not required, or restriction of certain processing. You may also object to some uses of your data and withdraw consent where processing depends on consent.
To exercise a privacy right, send a clear request using the contact details in this policy and describe the information or action you are asking for. We will review the request and respond within a reasonable period, subject to any legal exceptions or verification requirements.
We retain personal data for the period needed to manage the service relationship, complete the requested work, maintain business records, resolve disputes, and meet legal or tax obligations. When data is no longer required, we delete it or de-identify it where practical.
Any material update will be reflected on this page, and the revised version will apply from its stated effective date. We may also use reasonable notice methods for significant changes, but users should review the policy periodically.
